Studio Policies

Sukha Yoga is a small, independently owned studio with locations in Austin, Texas. These policies help us sustain the spaces, pay our teachers fairly, and continue offering the experience our community deserves. We appreciate your support and understanding.

Memberships and Auto-renewing Class Packs.

Unlimited Membership Commitment & Auto-Renewal

  • 3, 6, and 12-month memberships have a set commitment period.

  • The Freedom Flow Membership is month-to-month with no commitment, but requires 10 days’ cancellation notice.

  • All memberships auto-renew as a month to month pass at the end of your commitment period until you provide written notice to cancel.

Cancelling Your Membership

  • After your commitment period ends, your membership rolls over to month-to-month and requires 30 days’ written notice to cancel.

  • Freedom Flow requires 10 days’ written notice or 10 days minimum via your account.

  • If less than the required notice is given, one final payment will process before cancellation.

  • To cancel, email namaste@sukhayogaaustin.com.

Pausing Your Membership

  • Pauses are available only after your initial commitment period is complete and your membership has rolled over to month-to-month.

  • One 30-day pause is allowed per year to keep your rate.

  • Pausing preserves your current membership rate.

Membership Refunds

Memberships are non-refundable. Your membership is a personal commitment and investment in your practice. Payments made during your commitment period cannot be refunded for any reason, including unused classes, schedule changes, or personal circumstances.

Class Bookings
Pre-booking through our app or website is preferred to guarantee your spot. Walk-ins are welcome if space is available.

Late Cancellations & No-Shows

  • Please cancel at least 6 hours before class to avoid losing your credit.

  • Class pack holders: No-shows result in a lost credit.

  • Unlimited members: Recurring missed classes may incur a $5 no-show fee.

Some class packs at Sukha Yoga are offered as auto-renewing subscriptions at a discounted rate. If you purchased an auto-renewing pack, the following terms apply:

Pricing & Why Auto-Renewal

  • Auto-renewing packs are offered at a reduced rate in exchange for a minimum renewal commitment

  • 5 Class Auto-Renew: $99 (vs. $150 for a standard 5-class pack)

  • 10 Class Auto-Renew: $210 (vs. $260 for a standard 10-class pack)

Minimum Commitment

  • All auto-renewing class packs require a minimum of 2 renewal cycles before cancellation is permitted

  • Cancellation requests received before 2 renewals have processed will not be honored until the 2nd renewal has completed

  • This minimum exists to honor the discounted rate extended at time of purchase

How Auto-Renewal Works

  • Your pack automatically renews once all class credits are used, or at the end of your renewal period — whichever comes first

  • Credits are applied at the moment of class sign-up, not at check-in

  • You will be charged the same rate as your original purchase to your card on file

Cancellation Policy

  • After your 2-renewal minimum is complete, cancellation requires 30 days' written notice to namaste@sukhayogaaustin.com

  • If a renewal processes before written notice is received, that renewal is non-refundable

  • Once cancellation is confirmed via email from our team, no further renewals will occur

No Refunds or Proration

  • Auto-renewing class packs are non-refundable

  • No transfers, proration, or credits are offered for unused classes at time of cancellation

  • Remaining classes at cancellation are available through the end of that paid renewal period

By purchasing an auto-renewing class pack, you acknowledge and agree to these terms, including the minimum 2-renewal commitment.Class Packs

  • All class packs expire 6 months from the date of purchase. Note Exceptions: Seasonal Specials which will have their own unique expiration date and terms. These seasonal specials cannot be re-activated and must be used in the time frame shared in description offer.

  • Class packs are non-refundable.

  • Packs may be shared with immediate family members only (child, parent, or partner).

  • Expired class reactivation: (excludes Seasonal Specials, Promos, Discounts) If you purchase a new class pack, we’ll reactivate your expired credits from any regularly priced class pack for an additional 6 months. Email namaste@sukhayogaaustin.com after purchase to request reactivation.

Workshops, Events, Trainings & Retreats

These are live, limited-capacity experiences. When you register, we commit to our teachers, venues, and materials on your behalf. Because of this:

  • All sales are final. No refunds are offered once a deposit or payment is made. Please purchase confidently.

  • Registrations are non-transferable and cannot be applied as credit toward other programs, trainings, or events.

  • All credit card processing fees are non-refundable.

  • Please arrive on time for each session. Dress for comfort and ease.

Teacher Trainings & Workshops

Registering for a Sukha Yoga teacher training or workshop is a commitment to the full program. These experiences are planned well in advance with contracted teachers, reserved time at each location, printed materials, and limited enrollment. Because of this:

  • All deposits and payments are non-refundable and non-transferable

  • If you choose to withdraw or discontinue participation at any point, you remain responsible for the full tuition balance

  • Stopping attendance, pausing participation, or personal circumstances do not release the financial obligation

  • No credits, rollovers, or transfers to future programs will be issued

  • Registrations cannot be applied toward other offerings, memberships, or class packs

Why this policy exists: When you register, we make immediate financial commitments on your behalf to lead teachers, guest instructors, venue holds, and printed materials. Your spot is held exclusively for you, which means another student was turned away. The full tuition reflects the full cost of that commitment regardless of your attendance.

By registering and submitting any payment, you agree to the full tuition obligation outlined at time of enrollment.

Retreats

Retreat registrations involve advance financial commitments made to retreat centers, accommodations, and contracted teachers on your behalf. All retreat payments are subject to the following cancellation terms:

More than 60 days before departure:

  • No further payments are due upon written cancellation request

  • All deposits and payments made to date are non-refundable and non-transferable

  • No credit, rollover, or account balance will be issued

60 days or less before departure:

  • The full retreat balance becomes due and non-refundable

  • No cancellations, credits, transfers, or rollovers will be accepted

  • This applies regardless of personal circumstances, including illness, travel disruption, or schedule changes

Why this policy exists: Retreat centers require us to guarantee and pay for each registered guest's spot, regardless of whether that guest attends. Once we are within 60 days of departure, those costs are fully committed and cannot be recovered. We are unable to absorb the financial loss of a cancellation at that stage.

We strongly recommend purchasing travel insurance to protect your investment in the event of an emergency.

By submitting any deposit or payment toward a retreat, you acknowledge and agree to these cancellation terms in full.By participating, you agree to practice within your comfort level and honor your body’s signals. You understand that yoga, breathwork, meditation, and self-inquiry can bring up emotions, and you agree to seek additional support if needed. You acknowledge that you are participating voluntarily and assume full responsibility for your health and well-being throughout the experience.

Payments & Billing

Refund Policy Summary

  • Class packs: Non-refundable

  • Memberships: Non-refundable

  • Workshops, events, trainings & retreats: All sales final. No refunds, credits, or transfers.

  • Intro offers: Non-refundable

  • Credit card processing fees: Non-refundable under any circumstances

A Note About Chargebacks

We understand that billing and purchase questions come up, and we’re always happy to help. Please reach out to us at namaste@sukhayogaaustin.com before contacting your bank or credit card company.

As a small, independently owned studio, chargebacks (disputed charges) have a real and significant impact on our business. Each chargeback incurs fees, affects our standing with payment processors, and takes time and resources away from our community.

Chargebacks filed in conflict with these published policies will be contested with full documentation, including proof of purchase, policy acknowledgment, and service delivery.

Accounts associated with disputed charges may be suspended pending resolution. We believe in transparency and fairness, and we ask that you extend the same to us by communicating directly before initiating a dispute.

Questions?

We’re here to help. If something is unclear or you have a situation not covered here, please email us at namaste@sukhayogaaustin.com. We’ll always do our best to find a solution that works for everyone.

These policies are effective as of December 2024 and apply to all purchases made at Sukha Yoga. By purchasing any class, pack, membership, or event registration, you acknowledge that you have read and agree to these terms.